Showing posts with label Warranty. Show all posts
Showing posts with label Warranty. Show all posts

Sunday, March 27, 2011

Fender Bender Season

It's fender bender season in California (bumper scrape season too!) The song says "it never rains in California. . . but when it rains, man it pours." And that is exactly what has been happening for the past 2 months. We're sorry for everyone who needed but didn't have a few extra feet to stop because of the rain. Like everyone else, we're ready for a sunny day or two.

Today's Car of the Day is a 2004 Honda Civic. We fixed the dent in the fender along with scrapes in both bumpers. We matched the factory paint and pinstripes on these panels and backed-up our work with a lifetime warranty against fading, peeling & loss of gloss.

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Thursday, March 17, 2011

Bumper Damaged Ford Thunderbird Convertible

Today's Car of the Day is a 2002 Ford Thunderbird that suffered a parking lot mishap. The rear bumper was cracked, one side was sagging and the paint was scrapped. Almost Everything repaired the cracked plastic, matched the original factory paint and reinstalled it so that it no longer sagged. We also fixed some scratches on the front bumper. The new paint came with Almost Everything's lifetime warranty.

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Tuesday, November 30, 2010

Customer Satisfaction Survey Results 2010 Quarter 3

Almost Everything Autobody received a 94.0% or 'A' grade for its 2010-3rd Quarter Customer Satisfaction Score. Almost Everything contracts with CSi Complete, a national provider of customer satisfaction indexing, to survey our customers and provide us with this feedback. The past quarter's score is based on responses received from 296 Almost Everything Autobody customers who had work done during the quarter.

Tuesday, October 26, 2010

Car of the Day - 2009 Mazda 5 with Collision Damage & Free Rental Car

Today's car was backed into by a U-Haul truck. It put a huge dent in the driver's door and caused the door to be mis-aligned so that it would not close properly. The U-Haul driver did the right thing and notified the owners of the vehicle about the damage and offered to pay for the repairs. The owners of the vehicle got several quotes and decided to bring their car to Almost Everything for several reasons including the lowest price as a reward to the U-Haul driver for his honesty:
  • Best Warranty
    • Lifetime warranty on paint
    • Honored at approx. 500 Almost Everythings across USA, Canada & Mexico
  • Fast Service--the job was completed in just a few days
  • Lowest Price
Almost Everything replaced the door panel with a new one from Mazda, repaired the door frame to correct the alignment problem, removed all of the trim, lights & mouldings around the area to be repainted to achieve the best paint job, matched the factory paint. We also provided a 5 day free rental car allowance. The customer was able to get their rental car from our shop and drop the rental car back at Almost Everything when we completed work on their car. The owner said "You did a wonderful job." Thank you!
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